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A possible life-saving reference to keep around the house or in the car, DK's First Aid Manual looks at more than 100 different conditions, from splinters and sprained ankles to strokes and unconsciousness, and shows exactly what to do with step-by-step photographic sequences. 

Every condition is clearly explained, outlining causes, symptoms, and signs, and action plans. The updated design makes the instructions easier to follow, whether you need information on emergency first aid, first aid for babies and children, or tips on resuscitation. This ACEP First Aid Manual is an invaluable resource to keep you and your loved ones safe and healthy.
Item#:
9781465419507
Your Price:
2392.00
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Description

A unique book and website package that will help students understand the historical, geographical and social influences that have shaped the regions they live in today, confident in the knowledge that all the demands of the latest syllabus are covered.
- The content of each unit concisely covers the syllabus and highlights key concepts so that students understand exactly what is required of them for the CAPE exam
- A dedicated research and data collection section takes students step-by-step through the process of completing their Independent Research Projects, providing an essential check point for both school and private candidates
- Exclusive online content is delivered in an engaging and interactive way to enable accessible revision of topics and to bring variety to learning with videos and quizzes
As of January 2015 this and other selected titles for Caribbean schools became part of Hodder Education.

Item#:
9781408266151
Your Price:
9720.00
Each
Item#:
9781118886212
Your Price:
13476.38
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This new text provides the most current coverage of measurement and psychometrics in a single volume. Authors W. Holmes Finch and Brian F. French first review the basics of psychometrics and measurement, before moving on to more complex topics such as equating and scaling, item response theory, standard setting, and computer adaptive testing. Also included are discussions of cutting-edge topics utilized by practitioners in the field, such as automated test development, game-based assessment, and automated test scoring. This book is ideal for use as a primary text for graduate-level psychometrics/measurement courses, as well as for researchers in need of a broad resource for understanding test theory.

Features:

  • ""How it Works"" and ""Psychometrics in the Real World"" boxes break down important concepts through worked examples, and show how theory can be applied to practice.

  • End-of-chapter exercises allow students to test their comprehension of the material, while suggested readings and website links provide resources for further investigation.

  • A collection of free online resources include the full output from R, SPSS, and Excel for each of the analyses conducted in the book, as well as additional exercises, sample homework assignments, answer keys, and PowerPoint lecture slides.

Bibliography

W. Holmes Finch is the George and Frances Ball Distinguished Professor of Educational Psychology at Ball State University, USA.

Brian F. French is a Professor of Educational Psychology at Washington State University, USA.

Item#:
9781138963443
Your Price:
22436.00
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Description
Being a vanguard for the automotive air conditioning industry's professional training was just the beginning. Today, Boyce Dwiggins continues to fulfill his mission of educating tomorrow's technicians by providing them with one of the most authoritative guides to theory, diagnostic procedures, and service practices available anywhere! Fully updated and significantly expanded, this edition of our popular Automotive Air Conditioning book now features all-new, extensive guidelines and step-by-step procedures for working with state-of-the-art automotive computer controls. More comprehensive discussion of current Environmental Protection Agency (EPA) requirements, including a lengthy section on retrofitting, has also been added to aid readers in mastering essential technical skills while developing their ability to execute repairs grounded in sound, professional judgment. Clear, precise learning objectives at the start of each chapter, as well as other proven pedagogical aids, are also used effectively throughout the book to propel readers to successful careers in the automotive air conditioning industry.
Item#:
9780766807884
Your Price:
1255.75
Each
Description
What you need to know about your customers Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips and can influence the purchase decisions and behaviors of millions of others. With this comes a shift in the balance of power, and every company must come to terms with the fact that the customer is in control. Interacting with customers in the way they want is an essential business strategy and in many industries, the key to business success. Executives still refer to B2B and B2C business models, as though companies control demand by going to customers with products and services. But as Bill Price and David Jaffe (authors of The Best Service is No Service) show, a new business model is emerging in which the customer directs the relationship. It is becoming a world of ""Me2B"" one in which the customer, not the business, dictates the terms of engagement. In order for your business to thrive, you must create positive experiences to fulfill a range of customer needs. Though the mediums for customer engagement continuously evolve, Price and Jaffe show that customer needs remain unchanging. In Your Customer Rules!, they define a critical hierarchy of seven needs that your company can meet and apply as a methodology. Throughout this practical guidebook, Price and Jaffe share examples of companies who succeed by meeting these seven needs, including Amazon, Apple, IKEA, Nordstrom, USAA, Shoes of Prey, Vente-Privee, and Yamato Transport, as well as those that didn't. Your Customer Rules! offers tailored advice for companies at every stage, from nimble startups to legacy firms with established customer service practices and everyone in between. With a simple, elegant solution for driving lasting value for customers, Your Customer Rules! is a clear guide for strengthening customer relationships and competing on more than price. It is essential reading for executives at all levels business owners, marketing managers, and anyone who works directly with customers.
Bibliography
BILL PRICE was Amazon's first global VP of customer service. He is founder of the Global Operations Council, chair of the Chief Customer Officer Forum in the Americas, founder of Driva Solutions LLC, co-founder of the Limebridge Global Alliance and a partner with Antuit. Price is a frequent keynote speaker, graduate school instructor in marketing and global business management, and advisory board member. He lives in Washington State, USA. For more information, please visit www. drivasolutions.com and www.antuit.com DAVID JAFFE is the consulting director and founder of LimeBridge Australia. He created the Chief Customer Officer Forum in Australia and has spoken at events and conferences in Australia, Asia, and North America. He has consulted in Britain, Ireland, Australia, India, New Zealand, Hong Kong, the Philippines, Singapore, and the United States. He lives in Melbourne, Australia. For more information, please visit www.limebridge.com.au Together, Bill Price and David Jaffe are the authors of The Best Service Is No Service (Jossey- Bass, 2008)
Item#:
9781118954775
Your Price:
1314.50
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Out of Stock
Description
02
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Understanding Digital Literacies Second Edition provides an accessible and timely introduction to new media literacies. This book equips students with the theoretical and analytical tools with which to explore the linguistic dimensions and social impact of a range of digital literacy practices. Each chapter in the volume covers a different topic, presenting an overview of the major concepts, issues, problems, and debates surrounding it, while also encouraging students to reflect on and critically evaluate their own language and communication practices.

Features of the second edition include:

 expanded coverage of a diverse range of digital media practices that now includes Instagram, Snapchat, TikTok, Tinder, and WhatsApp;

 two entirely new chapters on mobility and materiality, and surveillance and privacy;

 updated activities in each chapter which engage students in reflecting on and analysing their own media use;

 e-resources featuring a glossary of key terms and supplementary material for each chapter, including additional activities and links to useful websites, articles, and videos.

This book is an essential textbook for undergraduate and postgraduate students studying courses in new media and digital literacies.

Item#:
9781138041738
Your Price:
5462.33
Each
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Description
This text fully covers D1, D2 and DC modules for all specifications. Chapters are supported by a 'What You Need to Know' section, featuring prerequisite information and concluding summaries of key points for complete understanding. Hints and tips in the margin aid understanding and provide extra support. It provides numerous staged and graded examples with worked solutions, technique and contextual exercises from actual exam papers in every chapter, including consolidation 'A' and 'B' questions. Applications and Extensions feature at the end of each chapter for coursework and the DC module. This product is part of the series, ""Complete Advanced Level Mathematics"".
Item#:
9780748764563
Your Price:
3408.00
Each
Out of Stock
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Gain the technical expertise, practical skills, and industry knowledge you need for career success! AUTOMOTIVE ENGINES: DIAGNOSIS, REPAIR, AND REBUILDING, Eighth Edition, features comprehensive coverage of the theory of operation, diagnosis, repair, and rebuilding of automotive engines. A veteran instructor with firsthand experience as a certified technician and machinist, the author focuses on universal repair techniques and case histories based on real-world scenarios you are likely to see in the field. Now updated with new, full-color images and information on the latest trends, tools, and technology--including hybrid engines and high-performance components--this trusted text is the ideal resource to prepare you for professional success.
Item#:
9781337567480
Your Price:
4237.50
Each
Out of Stock
Description
The Eighth Edition of this core text offers LPN/LVN students a clear, concise introduction to pharmacology, focusing on basic principles and the nurse's responsibility in drug administration. Organized by body system, the book examines pharmacologic properties and therapeutic applications of drug classes. Summary Drug Tables present generic and trade drug names, uses, adverse reactions, and usual dosage ranges. This edition has thoroughly updated drug information, pediatric alerts, patient safety alerts, chronic care alerts, and additional material on the nursing process. The enhanced ancillary package includes a free bound-in student CD-ROM, an Instructor's Resource CD-ROM, lesson plans, and a test generator. It is part of ""Doody's Core Titles 2009"".
Item#:
9780781775953
Your Price:
1705.00
Each
Description
This textbook and and CD have been written for the University of Cambridge International Examinations course for International A and AS Level Geography (9696). The book covers the core syllabus and all the human and physical geography options. There is a CD includes interactive tests (one for each chapter in the book), Revision checklists, a section on Study Skills and a Glossary. Advice is given on the examination and on assessment. The text book has a strong emphasis on geographical skills, including advice on fieldwork. There is also a geographical skills section which includes maps from around the world, and covers cartographic and statistical skills. There is an international focus throughout, and the examples and case studies are taken from around the world.
Bibliography
Paul Guinness and Garrett Nagle are both experienced examiners and teachers who have written extensively at this level. Garrett Nagle is an Assistant Examiner and Question setter for this syllabus.
Item#:
9781444123166
Your Price:
8855.00
Each
Out of Stock
Description
06
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Questions and Answers for Diploma in Dental Nursing, Level 3 is a comprehensive revision guide for dental nurses preparing for the written examination of the City & Guilds Level 3 Diploma in Dental Nursing (formerly NVQ). Practice questions test your knowledge of Units 312-315, covering the principles of infection control in the dental environment, assessment of oral health and treatment planning, dental radiography, and the scientific principles in the management of oral health diseases and dental procedures. This guide is the must-have companion to the course text Diploma in Dental Nursing, Level 3, 3rd Edition, as you work towards qualification as a successful and accomplished dental nurse.

Key features:

  • Revision guide tailored for students taking the City & Guilds Level 3 Diploma in Dental Nursing
  • Presents multiple choice questions in the format of the exam, and answers with brief explanations so if you go wrong you know how to improve
  • Written by Carole Hollins, an experienced examiner and well-known author of dental nursing books
Item#:
9781118923788
Your Price:
10845.45
Each
Out of Stock
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