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The Definitive Personal Assistant and Secretarial Handbook is the ultimate guide for all management assistants, PAs, secretaries and executive assistants. Written by a former Times Creme PA of the Year, it deals with every aspect of these vital administrative roles and the necessary skills, including: relationship management, communication and confidence, the secrets of body language, listening and questioning skills, coping with pressure and stress, dealing with difficult people, time management and personal organization. The Definitive Personal Assistant and Secretarial Handbook is set to become a bible for all assistants world wide. Comprehensive and accessible, it will help you to maintain a professional image and achieve resounding success. To access all additional resources for this book, visit http://www.koganpage.com/resources/pash
Bibliography
Sue France has over 30 years experience as a secretary and personal assistant. She is the UK National Training & Development Officer for European Management Assistants (EUMA) and was awarded the prestigious award of The Times Creme PA/DHL PA of the Year 2006. Sue presents at PA conferences throughout the world, and is also involved in training and coaching PAs and secretaries.
Item#:
9780749453459
Your Price:
562.25
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Description
06
Bibliography
Jean Watson's first edition of Nursing, now considered a classic, introduced the science of human caring and quickly became one of the most widely used and respected sources of conceptual models for nursing. This completely new edition offers a contemporary update and the most current perspectives on the evolution of the original philosophy and science of caring from the field's founding scholar. A core concept for nurses and the professional and non-professional people they interact with, ""care"" is one of the field's least understood terms, enshrouded in conflicting expectations and meanings. Although its usages vary among cultures, caring is universal and timeless at the human level, transcending societies, religions, belief systems, and geographic boundaries, moving from Self to Other to community and beyond, affecting all of life. This new edition reflects on the universal effects of caring and connects caring with love as the primordial moral basis both for the philosophy and science of caring practices and for healing itself. It introduces Caritas Processes, offers centering and mediation exercises on an included audio CD, and provides other energetic and reflective models to assist students and practitioners in cultivating a new level of Caritas Nursing in their work and world.
Item#:
9780870818981
Your Price:
1267.25
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This volume continues the work covered in Core Maths or Mathematics - The Core Course for Advanced Level to provide a full two-year course in Pure Mathematics for A-Level.
Item#:
9780859501033
Your Price:
5998.00
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The Tenth Edition of Physiology of Behavior continues its tradition as the most comprehensive, current, and teachable text for physiological psychology.

This revision of a classic text incorporates the latest discoveries in the rapidly changing fields of neuroscience and physiological psychology and offers the most comprehensive and integrative coverage of research and theory in contemporary behavioral neuroscience.

Thoughtfully organized, it offers scholarly, yet accessible coverage and effectively emphasizes the dynamic interaction between biology and behavior. Collaboration with a talented artist has provided beautiful, accurate, and informative full-color illustrations that further enhance the appeal to both students and professors alike.

The book in this pack is accompanied by a MyPsychKit student access card.

Item#:
9781408227992
Your Price:
1311.50
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BMA Book of the Year 2012 First prize in Basic and Clinical Sciences, BMA Book Awards 2012 Roitt's Essential Immunology - the textbook of choice for students and instructors of immunology worldwide Bringing you fully up-to-date with the latest knowledge and concepts about the workings of the immune system, the hallmark easy-reading style of Roitt's Essential Immunology clearly explains the key principles needed by medical and health sciences students, from the basis of immunity to clinical applications. Beautifully presented, with brand new illustrations, the pedagogy has been strengthened throughout, and includes just to recap sections at the beginning of each chapter, reminding the reader of key findings and principles, and summary sections at the end of each chapter that are ideal for quick study and revision. Also available as a FREE enhanced Wiley Desktop Edition (upon purchase of the book), Roitt's Essential Immunology is supported by a suite of online resources at www.roitt.com including: * Interactive MCQs and SBA questions for each chapter, with feedback on all answers selected * Animations and videos showing key concepts * Fully downloadable figures and illustrations, further reading and useful links * Extracts from the Encyclopaedia of Life Science * Podcasts to reinforce the key principles explained in the text: ideal for revision 'on the go'
Bibliography
Dr Peter Delves, University College London Professor Seamus Martin, Trinity College, Dublin Professor Dennis Burton, Scripps Research Institute Professor Ivan Roitt, University of Middlesex
Item#:
9781405196833
Your Price:
3039.50
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Debt Recovery in the Courts contains a wealth of legal and practical information within a compact, user-friendly format. It provides a concise introduction to the use of the courts for the recovery of debts, such as trade debts owed to companies, firms and sole traders; personal debts owed between individuals; rent arrears due from former tenants and rent unpaid under a money judgment made in conjunction with a possession order; and Employment Tribunal awards. Awards of damages granted by the courts in other proceedings may also be enforced by following the procedures laid down in this book. Debt Recovery in the Courts guides practitioners through the entire process of litigation, from the issue of claims through to the enforcement of judgment debts, outlining the procedure to be followed and giving practical tips at each stage. It evaluates the pros and cons of different remedies and is realistic about potential outcomes. The text is supported throughout by the provision of checklists, flowcharts and precedents.
Bibliography
Working within the field of social welfare, John Kruse has specialised in the law of enforcement for the last twenty years, and has written numerous books and articles on the subject, including Powers of Distress: A Guide to Remedies Unreformed by the Tribunals, Courts and Enforcement Act 2007and Bailiffs' Law. He has also acted as a consultant inter alia to the Ministry of Justice and the Council of Europe.
Item#:
9780854900732
Your Price:
1160.00
Each
Your Price:
1749.50
Each
Out of Stock
Description
02
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Introducing Leadership is a highly practical textbook which draws on robust research to present a clear picture of what leadership actually involves. It explores why leadership has become so important in recent years; the role leadership plays in achieving organisational success; the skills that effective leaders need; and the steps that anyone can take to become an effective leader.

This second edition expands its coverage into ethical practice and emotional intelligence, and looks at the impact that our increasing understanding of the brain is having on leadership behaviour and performance. It also considers the importance of trust for effective leadership.

Throughout the book there are boxes providing detailed exploration of key concepts, and case studies and review questions appear at the end of each chapter to stimulate critical thinking.

Introducing Leadership is for people at all levels in organisations, particularly those aspiring to their first leadership role or studying for leadership qualifications at ILM or CMI Levels 3 to 5.

Item#:
9781138933095
Your Price:
14946.92
Each
Out of Stock
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05
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This edition of Hillier's has been updated and undergone a full-colour revision featuring new photos and illustrations to engage those keen to learn the fundamentals of MVT and enhance their understanding of the core concepts whilst keeping the straightforward approach that is much admired in this authoritative manual.
Item#:
9781408515181
Your Price:
7988.00
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Description
02
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First published in 1969. This book analyses the role of Unemployment Insurance in a high-employment economy. It emphasises the social requirements of an income-maintenance scheme in the context of various economic policies, particularly government intervention in the labour market. The authors discuss other related problems including the relationship between Unemployment Insurance and redundancy compensation and the question of selectivity in social security.

This book provides a case study in a field bordering labour economics, public finance and social policy and will be useful as a textbook for both economists and sociologists, illustrating the relevance of economic analysis to social welfare policy. It offers comparisons of Unemployment Insurance in several European countries with the British scheme and in their final chapter the authors make important suggestions for policy changes in the structure of British Unemployment Insurance and in social security generally.

Item#:
9781138390867
Your Price:
32052.00
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Your Price:
19102.05
Each
Out of Stock
Your Price:
1155.75
Each
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