ORDERS & PAYMENTS

At KB, we hope to make your shopping experience easy and hassle-free. Once an order is placed an email confirmation, which provides an order summary, is sent within 24 hours. All online orders are processed within two business days. Please note that business days are Monday to Friday excluding all public holidays observed in Jamaica.

Kingston Bookshop uses the latest security technology to ensure that your details are safe so that your shopping experience is also secure.

In the event you have a query, please use our Contact Us facility or you can email us at hello@kbonlinestore.com. The Customer Care team will respond to all customer queries within two business days. 

Orders

Placing an Order

When you find a product you wish to purchase, select the quantity, and click the “Add to cart” button. The product will then be added to your shopping cart. The number of items in your cart can always be seen at the top of every page, underneath ‘Shopping Cart’. If you want to see the items in your cart, click the item.

On your shopping cart page you will be able to Checkout by clicking the button at the bottom of your listed item(s).

If you’ve already registered online with www.kbonlinestore.com, simply enter your email address and password. If you want to register and store your details with us for the next time you shop, Click ‘Create’ and submit the required information.

We also offer a special order service. If you wish to make a special order for a book that we don’t have in stock, or a book that’s hard-to-find, please email us at hello@kbonlinestore.com and a member of our Customer Care Team will contact you about your request.

If you wish to place a large order of a particular item, please email our team at sales@kingstonbookshop.com and one of our customer service representatives will gladly assist.

Checkout

At Checkout, you can review and amend your order details and if you are happy with your selections, click ‘Continue’.

How do I use a promotion code?

You will find the below promotion code box on your 'Checkout' page. To apply the discount, enter the promotion code into the designated field and click ‘Checkout’. The total price that is charged is inclusive of discount (where applicable).

Once an order is placed, we encourage you to save or print a copy of your receipt for your records.

Export Restrictions

For Customers Residing Outside of Jamaica and the Caribbean:

Due to international selling rights between Kingston Bookshop Limited and some publishers and/or distributors, we are not able to sell some books published by particular publishers to customers who reside outside of Jamaica and the Caribbean. These publishers include, but are not limited to, Cengage Learning, Pearson Education and McGraw-Hill Companies. If you require additional information regarding these restricted items, please send an email to hello@kbonlinestore.com.

Payments

Payment options

We offer various ways for you to pay for your order, please note we can only accept one method of payment per order. When you have submitted your details, tick that you have read, understood and accept our privacy policy and terms and conditions, and confirm your order.

If you need any help placing an order or have any other queries about your order, please email us at hello@kbonlinestore.com.

Payment methods

We accept the following methods of payment:

• Visa (all countries)
• MasterCard (all countries)

Please note: We are only able to accept one payment type per order.

Help With Your Order

For help and advice after you have placed your order:

Please use the Contact us facility on the website, or you can email us at hello@kbonlinestore.com.