RETURNS POLICY

This policy includes rights you are entitled to under Jamaica’s Consumer Protection Act 2005.

If there is a problem with any of the items received for your order, then the KB Customer Care team is available to help you.

KB will be happy to refund your purchase within 30 days of delivery. Your refund will be credited to the original payment card.

If you have received an item that is incorrect, damaged or faulty please contact us as soon as possible from the time the delivery was made. KB will require evidence of the issue and may require you to return the item for assessment.

Unwanted goods must be returned unopened in original packaging and in fully resaleable condition with any accompanying tags completely intact. We reserve the right to refuse an exchange or refund if goods are not returned in its original packaging, in a saleable condition or are damaged.

Returns must be made within 30 days of delivery. Please note: shipping fees are not refunded for preference return and unfortunately, we do not offer exchanges for online purchases.

If you shipped the item(s) back to Kingston Bookshop at your own expense and the return is the result of an error on Kingston Bookshop’s part, you will be refunded your shipping costs when we process the return.

Before returning anything you must contact KB Customer Care to organise a Return Authorisation Form to return an item to KB. Returns will not be accepted without a Return Authorisation. At its discretion, KB may provide means to return an item at no cost to you, or an alternate remedy.

KB is not obligated to accept a return for a change of mind. If we do accept a change of mind return then you must pay return postage or return to a store, and will only be entitled to a store credit, excluding the cost of shipping, for the approved returned item.

All returns must be packed securely to prevent movement inside the package and ensuring the package is firmly enclosed.

Returned items must be received at KB in new and re-saleable condition (except where a damaged item has been accepted for return).

Where an item is returned without a Return Authorisation, or has not been packed securely, or is not in a new or re-saleable condition when it arrives at KB’s store or distribution centre, KB is not obligated to provide a refund or store credit and the item may be returned to you. We will contact you to advise of the return status.

Store credits and refunds for an approved return will only apply to the item returned and will not cover any return postage costs or your original shipping charge.

A return and refund for a change of mind is not possible for the following product types:

• Gift Certificates
• eBooks
• Opened CDs and DVDs
• Multi-media products
• Other Digital Content
• Bulk Orders where special pricing and/or product sourcing has been provided with Final Sale terms

Once we have received your return at our store or our distribution centre, we will process your return within 1-3 business days. You should expect to see your refund in your account within 5-7 business days once you have received your 'Refund Complete' update email. Please note some banks may take longer than 5 working days to process refund payment.

If you have not received your refund and it has been after 10 business days since receiving your 'Refund Complete' update email, please contact our Customer Care team at hello@kbonlinestore.com.