The Definitive Personal Assistant & Secretarial Handbook: A Best Practice G uide for All Secretaries, PAs, Office Managers and Executive Assistants

Description

The Definitive Personal Assistant and Secretarial Handbook is the ultimate guide for all management assistants, PAs, secretaries and executive assistants. Written by a former Times Creme PA of the Year, it deals with every aspect of these vital administrative roles and the necessary skills, including: relationship management, communication and confidence, the secrets of body language, listening and questioning skills, coping with pressure and stress, dealing with difficult people, time management and personal organization. The Definitive Personal Assistant and Secretarial Handbook is set to become a bible for all assistants world wide. Comprehensive and accessible, it will help you to maintain a professional image and achieve resounding success. To access all additional resources for this book, visit http://www.koganpage.com/resources/pash

Bibliography

Sue France has over 30 years experience as a secretary and personal assistant. She is the UK National Training & Development Officer for European Management Assistants (EUMA) and was awarded the prestigious award of The Times Creme PA/DHL PA of the Year 2006. Sue presents at PA conferences throughout the world, and is also involved in training and coaching PAs and secretaries.