Dental Reception and Practice Management 2nd Edition is the dental office administrators essential companion to all aspects of reception work and supervisory practice management duties. The book covers vital interpersonal skills and the important aspects of business management and marketing relevant to dentistry. In addition, it explains the development of dental care, enhancing the readers understanding and awareness of the necessary clinical aspects of dentistry. It also addresses the General Dental Councils Standards for the Dental Team, which details the nine principals for observing patient rights, and looks at new regulations introduced by the Health and Social Care Act.

• Provides practical advice for dental receptionists wishing to upgrade their skills
• Covers all aspects of the receptionist role, from administration and marketing to quality management and patient experience
• Looks at new standards and regulations put into effect
• Offers concrete suggestions to improve dental practices and further patient health
• Includes access to a companion website with case studies and links to useful websites

Dental Reception and Practice Management 2nd Edition is designed for use by dental receptionists in practice and for use in dental reception courses. It will also greatly benefit dental nurses, dental hygienists, and dentists.

There have been many great and enduring works of literature by Caribbean authors over the last century. The Caribbean Contemporary Classics collection celebrates these deep and vibrant stories, overflowing with life and acute observations about society.

This luminous book recounted through the eyes of the 12-year-old Francis, describes the year he spends, far away from home, in San Fernando. As his initial confusion gives way to increasing confidence and maturity, the open consciousness of the boy allows different times, events and places to co-exist.

Over the course of one year, through Francis' eyes, we see the cycle of natural change and progression; the daily round of the market, showing the fruits of different seasons, the passage of dry season to rainy and back again to dry, the cane fires as the crop comes to an end, all symbolising the progression of the boy's year. And weaving in and amongst these mundane but intense experiences Francis feels his way to some understanding of adulthood.

Provide learners with the opportunity to build their English skills, either at home or in class with the ideal practice companion for learners who need extra help to understand and master the mechanics and structure of English, as they prepare for the CSEC (R) Examination.

- Decode the syllabus objects with the What this unit does for you feature.
- Help learners strengthen skills in well-known troublesome areas with the What the examiners say feature.
- Enable students to take control of their writing skills with a process-driven approach.
- Support learners to make the important link between the mechanics and structure of English with the Writers' Support Kit.
- Encourage learners to evaluate the development of their writing skills with checklists.

This title is linked to the Achieve! Companion Website, aligned to the current CSEC (R) English syllabus, and complements the current CSEC (R) English A Textbooks.